Check to make sure the Telephone Adapter lights are lit up properly.Under normal circumstances with all phones hung up or turned off; the Power, Internet and Phone 1 lights will be solid green.
If the Power light flashes red, check the connection between the Telephone Adapter and Cable Modem.
If the connections are secure, and the Modem has 4 solid green lights, power-cycle the Modem, Telephone Adapter and Router (if installed).
Power-cycling resets your equipment which may need to be done if you experience a power surge or power outage at your home.
Unplug the power cords from your equipment, leave unplugged for at least 60 seconds, and plug the power back into the equipment.
If the Phone 1 light flashes green, check your Telephones to be sure they are hung up properly or turned off. Any phone that is “off-the-hook” for a long period of time will cause an open line, all calls placed or received will fail or go to Voicemail/Busy signal in this case.
If all phones are on-the-hook and the Phone 1 light flashes green, there may be an issue with one of your phones or the wiring connecting your wall outlets to the Telephone Adapter.
To check your Telephones, connect one Telephone directly to the Phone 1 port on the back of the Telephone Adapter.
If the Phone 1 Light turns solid green and you are able to place and receive calls, connect the remaining phones one at a time to your Telephone Adapter to be sure they all work correctly.
If all phones work correctly when connected to the Phone 1 outlet on the Telephone Adapter, the issue may be wiring related.
Contact the Sunrise Office to schedule a service call to inspect your wiring.